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I started my design journey while working as Customer Service with Monzo. And as a customer service agent, an important part of my job is asking the right questions in order to understand customer needs and provide them a solution. This will involve root cause analysis and lots of deep thinking.
I take pleasure in telling stories. Growing up, I have always had my imagination pickled by my daily experiences and living in a communal environment exposed me to opportunities where I get to relay my thoughts to others in a captivating way.
My studies at UX Design Institute provided me with the foundational skills necessary for creating exceptional products. Additionally, job shadowing at Monzo—a bank renowned for its innovative and inclusive design approach—gave me valuable insights into the practical applications of effective product design in a real-world environment
I believe in putting users first. And I do this by seeking to understand user needs, solicit user feedback and translate them into actionable improvements. I believe putting user needs at the forefront of every design decision helps me to create products that truly serve their intended purpose, resonate with users, and deliver exceptional experiences.
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